4 bedroom home

Cancellation Policy

Terms & Conditions 1. Definitions 1.1 In these terms and conditions, the following words shall have the following meanings: “Cancellation Fee” means 50% of the Fee and the Deposit. “Contract” means the contract between the Company and the Customer for the supply of Services in accordance with these conditions. “Customer” means the person, company, partnership or other organisation placing an Order either on their own as the intended recipient of the report or acting as an agent. “Deposit” means the sum of 10% of the booking. “Fee” means as specified in the Order less the Deposit. “Inspection Date” means the preferred date specified by the Customer in the Order or as varied under these terms. “Key Collection Point” means the location at which we have to collect the keys to the Property. “Order” means the description of the Services provided by the us to the Customer. “Payment Date” means as specified in the Order. “Property” means the address/building supplied by the Customer in the Order. “Report” means the report prepared by us in respect of the Property. “Services” means the services including the Report, supplied by us to the Customer as set out in the Order. “We”, “us” and “the Company” are references to Mercian Pro Snagging owned and operated by Jordon and Conan McClements. 1.2 A reference to a statute statutory provision is a reference to as amended or re-enacted. 1.3 A reference to writing or written includes email. 2. Agreement 2.1. We agree to supply the Report to the Customer subject to these terms; and 2.2 The Customer indicates their acceptance of these terms when placing the Order. 3. Customer Obligations 3.1 The Customer: (a) warrants that all the information they have supplied to us during the Order is true, accurate and complete; (b) will provide us, our employees, subcontractors or agents with access to the Property on the Inspection Date; (c) must provide us with truthful information in the Order regarding the Property, the Customer will be obliged to pay the correct Fee according to the size of the Property; and (d) co-operate with us in all matters relating to Services. 3.2 If we are prevented or delayed from performing our obligations by an act or omission by the Customer or failure by the Customer to perform the Customer’s obligations contained in clause 3.1: (a) we have the right to suspend performance of the Services until such default has been rectified, (b) we shall not be liable for any costs or losses sustained by the Custom